Privacy Policy

1. Introduction

At Euroflues, accessible at euroflues.com, we are firmly committed to safeguarding your personal data and ensuring full compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, process, store, and protect your personal data, as well as your rights concerning your information.

Your trust is important to us. Whether you are visiting our website, making a purchase, or contacting our support team, we strive to collect only the personal information necessary and to handle your data lawfully, fairly, and with transparency.

2. Scope and Data Controller

This Privacy Policy applies to all users of euroflues.com and any associated services. Euroflues is the data controller for the personal data collected through this website. As a data controller, we determine the purposes and means of processing your personal information.

Should you have any questions related to this policy or the handling of your data, you may contact us at [email protected].

3. Categories of Personal Data Processed

We may collect and process the following categories of personal data in the course of your interaction with our website and services:

a) Usage Data: Information about how you use euroflues.com, including IP address, browser type, operating system, referring URLs, page views, site navigation, and session timestamps.

b) Account Data: Information you provide when creating an account, such as your full name, residential or billing address, email address, and telephone number.

c) Profile Data: Data related to purchases, preferences, interests, wishlists, and behavior on our site.

d) Communication Data: Information contained in communications between you and Euroflues, including emails, contact form submissions, live chat records, and support-related correspondence.

e) Technical Data: Information collected about the device you use to access the site, including device type, screen resolution, system settings, and operating system version.

f) Transaction Data: Details related to the purchase of products and services, including order history, billing, delivery addresses, and partial payment card details (subject to PCI DSS compliance).

g) Preference Data: Information you provide concerning marketing preferences, subscription status, product interest indicators, and consent for third-party marketing if applicable.

4. Legal Bases for Processing

We process your personal data based on the following legal grounds, as required under Article 6 of the GDPR and applicable CCPA provisions:

– Performance of a Contract: When processing is necessary to fulfill our obligations in connection with your purchase or service agreement.
– Consent: When you have explicitly granted permission for us to use your data for a specified purpose (e.g., subscribing to newsletters).
– Legitimate Interests: When processing is necessary for our legitimate commercial interests, such as improving our services, fraud prevention, or marketing existing customers.
– Legal Obligation: When processing is necessary for compliance with applicable laws and regulations.

5. Your Rights under GDPR and CCPA

Subject to legal limitations, you have the following rights with respect to your personal data:

– Right of Access: You may request confirmation as to whether we process your data, and if so, obtain a copy.
– Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
– Right to Erasure: You may request deletion of your personal data, subject to certain exemptions.
– Right to Restriction: You may request that we limit processing under specific circumstances.
– Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format and have it transmitted to another controller.
– Right to Object: You may object to processing where it is based on legitimate interest or direct marketing.
– Right Not to Be Discriminated Against: Under the CCPA, you have the right not to receive discriminatory treatment for exercising privacy rights.

To exercise any of the above rights, please contact us at [email protected].

6. Security Measures

We implement appropriate technical and organizational measures to ensure a level of security commensurate with the risk, including but not limited to:

– SSL/TLS encryption of data in transit.
– Secure access controls and authentication protocols.
– Regular data backups and recovery mechanisms.
– Staff training on data protection and secure handling.

Although no system can guarantee absolute security, we continuously review our practices to maintain the integrity and confidentiality of your information.

7. International Data Transfers

Your personal data may be transferred to and stored in jurisdictions outside the European Economic Area (EEA) or California. When doing so, we ensure such transfers are subject to safeguards deemed adequate by the European Commission or apply Standard Contractual Clauses, Binding Corporate Rules, or obtain your consent when required.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

– Account Data: Retained while the account is active and for a maximum of 7 years thereafter for legal obligations.
– Usage & Technical Data: Retained for up to 12 months from last use for analytics.
– Transaction Data: Retained for 7 years for accounting and tax purposes.
– Communication Data: Retained for up to 3 years for quality assurance and customer support.
– Preference Data: Retained until the user withdraws consent or for a maximum of 2 years from the last confirmed interaction.

9. Cookie Policy

We use cookies and similar technologies on euroflues.com to personalize your experience and enhance functionality. The categories of cookies used include:

– Essential Cookies: Necessary for the operation of the website, such as authentication and session cookies.
– Functional Cookies: Used to remember preferences and customize user experience.
– Analytics Cookies: Help us understand how visitors interact with our website through tools like Google Analytics.
– Performance Cookies: Gather data on user behavior to improve site speed and usability.

10. Cookie Management and Compliance

In compliance with GDPR and CCPA, users are provided with a clear and accessible cookie consent banner upon first visit. Consent can be given, withdrawn, or modified at any time via the cookie management tool available in the website footer.

Users can also modify their browser settings to refuse or delete cookies. Please note that disabling some cookies may impact the functionality of euroflues.com.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child without parental consent, we will take appropriate steps to delete such information promptly.

12. Changes to This Policy

Euroflues reserves the right to update or modify this Privacy Policy as necessary to reflect operational, legal, or regulatory changes. We will notify users of any material changes by updating the policy on euroflues.com and, where appropriate, contacting you directly via email or other channels.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Team:

Email: [email protected]

We are committed to protecting your privacy and complying with GDPR, CCPA, and other applicable data protection laws. For any concerns about how your data is being handled, please don’t hesitate to reach out.